check out the FAQ San Marino Security Systems
1. How much will an alarm system cost?
The installation of a burglary or fire system has many variables. We have a wide range of options to choose from. Each home is unique, for these reasons we tailor each estimate to suit individual needs. We recommend setting an appointment for a free quote in order to provide you with the most accurate estimate.
2. Can I upgrade my system at a later date?
Yes, most alarm systems installed by San Marino Security Systems can be upgraded as your needs grow. When reactivating any system we ensure all parts (i.e., sensors, wiring, keypads, etc) are in working order to avoid false alarms. Please make sure to make an appointment so a consultant can go over your system with you.
3. I heard your system is proprietary, is that true?
Despite what you may be hearing from our competitors, we DO NOT sell proprietary systems. We sell DMP (Digital Monitoring Products) which is sold by many dealers in the Southern California area. You will always have complete control over your system. If for any resason you no longer desire our services we will immediately unlock your panel at no charge to you. If you would like to discuss this further please call our office.
4. Should my system be monitored?
Yes, in order to provide you with the best possible security, we recommend your system be monitored. Being monitored means that your system is backed by a team of highly skilled professionals, ready to respond at the first sign of any alarm activity. A security system works as a deterrent to losing property and endangering your family. Most burglars will attempt to burglarize an unprotected home. The downside of not being monitored is that in the event of an actual burglary, the police will not be notified, therefore putting you, your family, and your property in danger.
5. How do I get a free quote?
San Marino Security Systems is happy to discuss all of your individual security needs. In order to make an appointment, simply call the office at (626) 285-7778 or complete the "Contact Us" section on our website.
6. Where is your office located?
San Marino Security Systems is located right in the heart of San Marino, Ca. Our address is 2405 Huntington Drive, San Marino, CA 91108. You can also find directions and a map of our location on our "Contact Us" page.
7. Can I pay by credit card?
Yes, you can pay your account using any major credit card. You can pay your bill online or contact our Accounts Payable department at (626) 285-7778 and they will assist you.
8. Can I put my account on auto pay?
Yes, simply call the office to provide your credit card information to an Accounts Payable representative or we can email you a credit card form for completion.
9. Why should I choose San Marino Security Systems?
There are several benefits in choosing San Marino Security Systems versus another security company. We never charge for a service call, never tie you into any type of contract, and we stand by our products, we warranty all of our equipment for 5 years. Most companies will install a system at an extremely cheap price, but then gouge you for service calls or tie you into a lengthy contract. In addition, with San Marino Security Systems, you own your system. If you move, we simply pull the system for you and reinstall it in your new home.
10. Can I get a discount on my insurance if I get an alarm system?
Yes. Insurance companies also realize the lower risk of exposure for homes equipped with a monitored alarm system. Many insurance companies offer discounts of up to 20% if you install a monitored alarm or activate a current alarm system. Make sure to contact our office so we may supply you with a Certificate providing your insurance company with the information they need to apply your discount.
11. What happens if my phone lines are cut?
Most alarm systems use a telephone line to transmit signals to the central station. If your alarm is reliant upon only telephone line transmission, although the siren or bell will ring, no signals will be sent to the central station. We have alternative back up systems such as, Wireless Cellular Radio and Internet Backup, which transmit signals regardless of your phone line being cut. Contact the office at (626) 285-7778 for more information.
I'm thinking about cancelling my phone line, what are my options?
If your security system is tied in through your phone line and you no longer which to keep service with your phone provider we have alternative options for you. We can install an internet module or a cellular radio which will no longer require a phone line connection. Please contact the office for pricing or to see if your system is compatible for these upgrades.
12. Is San Marino Security Systems Central Station U.L. listed?
Yes, San Marino Security Systems uses a fully U.L. Listed monitoring station, Rapid Response Monitoring Station. U.L. stands from UL Classified product under any circumstances. Being U.L. listed ensures you, the client, that the company is working ethically and compliant with fair business practices on a consistent basis around the world.
13. How long will it take to install my system?
The installation of a system all depends upon the size of your system. Most systems take one full day, 8:30 a.m. to 4:30 p.m. However, for larger systems this can vary.
14. I am not happy with the current security provider. Can I switch over to San Marino Security Systems?
Yes, San Marino Security Systems has vast experience with all types/brands of alarm systems. For a FREE security quote of your home or business, give us a call at (626) 285-7778.
15. My Security System was not installed by San Marino Security Systems, can you take it over?
Yes, if you have a system that was installed by another security company, we are able to takeover that system. However, in order to ensure you have the appropriate coverage in your home, we always recommend setting an appointment so we may provide you with an evaluation. Please remember, there is no charge for an evaluation. Estimates are always FREE.
16. Does a Security System really reduce my change of being burglarized?
Yes, studies have shown that homes with alarm systems are 3 to 4 times less likely to be burglarized. Burglars look for places without home alarm systems because it is easier and they have less chance of being caught. Below is a link with helpful information regarding burglary statistics: www.burglaralarms.org/burglar-alarms-and-burglary-statistics/
17. Am I tied into a contract?
No! One of the many benefits of choosing San Marino Security Systems is that you will never be tied into any type of contract. We feel that if an individual is unhappy with any service they should have the freedom to terminate that relationship without being penalized.
18. Are ALL parts coverd by the 5 years warranty?
Yes, with the exception of ANY system batteries.